Robo-Pong Warranty Form


Thank you for purchasing a Newgy Robo-Pong robot. We inspect our products to be sure they are of high quality and free of defects. However, if you need service or advice on your robot, please contact our Customer Service Department. The information below is applicable only to Newgy customers in North and South America. If you are in another area of the world, please contact the distributor for your area for service policies that apply to your country. A list of distributors can be found at 

Please call us for return authorization before you send in your robot for repair. Often, repairs can easily be handled on the phone. You may also want to visit our website to see if any information has been updated. When you do call, please have your serial number and this manual handy. If, after talking with our Service Department, you need to send in your robot, include a brief note describing the problem and listing your daytime phone number and shipping address. 

If you know which part you want to order, you may order it by phone if you have a credit card (Visa, MasterCard, American Express, or Discover). Parts are not available via our website. 

OUT OF WARRANTY SERVICE POLICY: When your 1 Year Limited Warranty expires, Newgy will repair any normal wear and tear to the robot for our current hourly service charge, plus the cost of parts and shipping and handling (for Contiguous U.S., other areas carry additional fees) for a period of 5 years from date of purchase. This policy does not cover damage due to abuse, misuse, or improper handling and applies only to the original retail purchaser of Newgy robots bought from the USA. 


Manufacturer warrants to the original retail purchaser this product to be free from defects in material and workmanship for a period of 1 year from date of purchase. 

Should this product become defective due to material or workmanship during the warranty period, contact our Customer Service Department describing the defect. Always provide your serial number. We will provide you with return authorization and shipping instructions. If you are asked to return the product, pack it securely and ship it PREPAID. 

If defective as provided by the terms of this warranty, we will, at our option, repair or replace the product and return it prepaid to a continental U.S. address (other areas carry a shipping charge). 

This warranty is not transferable and does not cover normal wear and tear, or damage caused by improper handling, installation, or use. This warranty is void if the product is in any way abused, damaged, or modified from its original state. 

This warranty gives you specific legal rights, and you may have other rights that may vary from state to state. 

*Warranty and service valid only in territory of original sale.