I live in South/Central America. How do I order a robot and where would
I send it for repair?
You will need to order your robot from Newgy USA (this website) link here
to order Place your order online or contact us. Our normal shipping method to South
America is by air freight, which will deliver goods to the airport nearest to you.
If you want delivery to your door, we must use UPS, FedEx, or Airborne, but these
are considerably higher. Before we can quote shipping, we must have an exact address
to ship to and the location of the nearest airport.
Upon arrival in your country, you will also be responsible for paying custom duties
and fees, which vary from country to country. Custom duties and fees are not included
with your shipping fees. We suggest that you contact your local customs office to
find out what fees, if any, they will require before releasing your package. We
accept Visa, MasterCard, American Express or International Money Orders for payment.
For repairs, be sure to first use our Troubleshooting Guide to see if the problem
can be solved without sending the unit in. If using the Troubleshooting Guide does
not help, then pack the robot body, control box, and cables into a box and send
them to Newgy USA. To separate the robot body from the net assembly, loosen the
two wing nuts and pull the robot body up and away from the net assembly.
