FAQ'S International

Q I live in South/Central America. How do I order a robot? Where do I send it for repair?

A You will need to order your robot from Newgy USA (this website). Place your order online or contact us by phone or fax (see top of page) or e-mail. The price of the robot is US $595.00 plus shipping. Our normal shipping method to South America is by air freight, which will deliver goods to the airport nearest to you. If you want delivery to your door, we must use UPS, FedEx, or Airborne, but these are considerably higher. Before we can quote shipping, we must have an exact address to ship to and the location of the nearest airport.

Upon arrival in your country, you will also be responsible for paying custom duties and fees, which vary from country to country. Custom duties and fees are not included with your shipping fees. We suggest that you contact your local customs office to find out what fees, if any, they will require before releasing your package. We accept Visa, MasterCard, or American Express credit cards or International Money Orders for payment.

When you order, please specify

For repairs, be sure to first use our Troubleshooting Guide to see if the problem can be solved without sending the unit in. If using the Troubleshooting Guide does not help, then pack the robot body, control box, and cables into a box and send them to Newgy USA. To separate the robot body from the net assembly, loosen the 2 wing nuts and pull the robot body up and away from the net assembly.

Q I live in Europe. How do I order a robot? Where do I send it for repair?

A Our European distributor is:

Donic Sportartikel Vertriebs-GmbH

Vorderster Berg 7

D-66333 Völklingen

Germany

Tel: (+49) 6898-2909-03

Fax: (+49) 6898-2909-80.

E-Mail: donic@t-online.de

Q I live in Japan. How do I order a robot? Where do I send it for repair?

A Our distributor in Japan is:

Nittaku

No. 1-1 Kanda-Izumicho

Chiyoda-ku, Tokyo

Japan

Tel: (+81) 3-3866-7595

Fax: (+81) 3-3861-5041

Q I live in Asia (other than Japan). How do I order a robot? Where do I send it for repair?

A Our distributor for Asia is:

Taylor Brothers

Mr. Peter Chen

83 Ta Chih Street

Taipei, Taiwan R.O.C.

Phone: +886-2-2533-5858

Fax: +886-2-2533-0303

E-Mail: taylor11@tpts6.seed.net.tw

Q I live in Europe and have seen two "different" robots. One is a "Donic Newgy Robo-Pong 2000" and the other is a "Butterfly". May I assume that both are identical and are being sold under your license?

A Yes, you are correct. Butterfly licensed our robot for sale in Europe from approximately 1990 to early 1997, selling both the Model 1929 and the Robo-Pong 2000. Donic is our current European distributor, and sells our Robo-Pong 2000 & 1000 models.

Q I live in Australia/New Zealand. How do I order a robot? Where do I send it for repair?

A Our distributor for Australia/New Zealand is:

ATP Table Tennis

Mr. Wayne Bennie

1360 Heatherton Rd.

P. O. Box 2608

Dandenong 3175

AUSTRALIA

Phone 61 3 9794 5533

Fax 61 3 9706 9955

E-Mail info@atpmanufacturing.com.au